17.12.07

Actual Call Center Conversations

It's been ages since I've done a post, I've been so busy. Will do a Baby O update later this week, but until then, a couple of these gems will have to do.....

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 Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries. Can you help?"
Operator: "Where did you get that number from, sir?"

Customer: "It was on the door to the Travel Centre."

Operator: "Sir, they are our opening hours."

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Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks, will I have my file back again?"

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Samsung Electronics Caller: "Can you give me the telephone number for Jack?"

Operator: "I'm sorry, sir, I don't understand who you are talking about."

Caller: "On page 1, section 5, of the user guide, it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"

Operator: "I think you mean the telephone socket on the wall."

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RAC Motoring Services Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia?"

Operator: "Doesn't the product give you a clue?"

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Caller (enquiring about legal requirements while travelling in France): "If I register my car in France, do I have to change the steering wheel to the other side of the car?"

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Directory Enquiries

Caller: "I'd like the number of the Argoed Fish Bar in Cardiff, please."

Operator: "I'm sorry, but there's no listing. Is the spelling correct?"

Caller: "Well, it used to be called the Bargoed Fish Bar, but the 'B' fell off."

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Then there was the caller who asked for a knitwear company in Woven.

Operator: "Woven? Are you sure?"

Caller: "Yes. That's what it says on the label: Woven in Scotland."

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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:

"I haven't got a pen, so I'm steaming up the window to write the number on."

9 comments:

  1. how about a computer customer who phone to complain that he cannot install the printer on his pc. He got so angry and complained bitterly that the computer said it cannot see the printer, and he had to held the printer in front of the screen several times, and still, the computer still complained that it cannot see the printer.

    twinstaiye's last blog post..EFCC Arrest Ex-Governor Fayose

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  2. Haha, love the opening hours one! Bright sparks...

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  3. kewl stuff bro..heheh especially love the jack one! hmm guess another season has gone down the drain for the reds..the red train has been derailed in the last one week!...and yet we still continue supporting them,..why do we put ourselves through this ..is something i will never understand but hope springs eternal that we can rescue this footie season somehow..:-)YNWA

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  4. Thanks for this great and informative article. Basically i knew some of the things you told but some are very very super informative things.

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  5. good to see you’re posting again!

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  6. Very nice post, I was expecting something like this from you. keep up the good work.

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  7. Thanks for sharing the info..I was looking for that…

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  8. Thanks for sharing and also commenting vital information.

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