30.6.06

My mobile phone…..

 


 is busted. Last night, something inside the phone snapped, and it is no longer charging. ARRGH. With the current battery levels, I'm guessing I have about 1, maybe 2 days of power left in the phone.


I'm kinda fed up With Sony Ericsson phones, this is my second one, the last one had battery problems after about a year. Then again, phones today aren't made to last, how else would the manufacturers be sure you'll come back for a new one?


I was planning to move networks from T-Mobile, but I guess I'm stuck with them for at least another year, as I plan to upgrade the phone today or tomorrow, which sadly means signing another 12 month contract. I think I'm going for a Nokia phone now, I wasn't their biggest fan a few years ago, but I have to say that my most reliable phone has been a Nokia.


I hope to get the 6230i, which is completely compatible with the TomTom. Let's wait and see.



29.6.06

Today, I’m……

working from home. And it's a bit odd, because I'm working American hours. Which means I started working at 2pm, and I'll finish at 10.30pm. Well, when I say working, I'm taking part in some training, which is being transmitted online. The trainers are all in different parts of America, from Virginia to New York.

Anyway, I need to go back to my 'class', so I'll see you guys later !!

28.6.06

Are you incompetent?

Do you enjoy driving customers mad?

Are you competely useless, and have no idea what you should be doing?

Do you aspire to work in an environment, where there are several people just like you, supported by systems that must be centuries old, and enable you to be as unhelpful as possible?

Then you should be working for UK Online.

UK Online is committed to being bottom of customer service leagues. While we have improved our services slighty this year by providing support for longer hours, we have ensured that the same inept people answer the phone everytime you call. Take Boso, a blogger for example.

Last year, when Boso was moving house, we charged him £75, and told him moving his broadband would be as painless as possible. We frustrated him by not cancelling his broadband at his old address, knowing fully well that until we did so, he would not be able to move his telephone line, and until he did that, we would not be able to activate his braodband at his new house. One of our attendants was rude to him, before we finally decided to disconnect him after 3 weeks. Oh, and did we mention that he had to call us between 9am and 5.30pm (work hours) Monday to Friday? And he was on hold for an average of 30 minutes each time. If you don't believe us, check out the links to his old blog, it's interesting how he documented all his 'troubles'.

But that's not the end. Oh no. We then forgot to activate his broadband at his new house. He had to call us and remind us about it. Did we mention that he was being billed all through this time? Placing the order meant he needed to wait another 10 days for his internet. Some idiot in our customer service thought it would be a good idea that we refund him 2 months subscription, I can assure you that you won't meet this person if you decide to work for us, and we have fired her. Then we activated his broadband. He was insisting that his internet still wasn't working. On close examination, we found that we activated his broadband, at his old house. I mean, we thought he had £75 to waste, why pay us to move your broadband, and then expect us to take it to another address? We thought you just meant to move it around your house !! We didn't really care, as he was tied to us with a 12 month contract, whether he liked it, or not.

 Anyway, we didn't hear from Mr. Boso for another 6 months, till he decided to upgrade his broadband to a faster connection. When he did so, we forced him to pay £80 for a router, and then we sent it.....to his old address. Yes, that's right. Apparently, for some reason, he has 2 address in our system, so while some systems have been updated with his new address, some still have the old one. Nice, isn't it.

And now. He calls us again. Says he's cancelling the service. We ask him why. He said he's moving again. We asked him if he wanted us to move his broadband. 'Over my dead and rotten body!' he said. 'Why not?' we asked. He said we messed up the last move, and that he never wanted to have anything to do with us again. We were proud to have frustrated a customer to use such strong language, so we agreed to cancel, and he's no longer paying us.

But we can't make life too easy for him. It's taken about 3 weeks now, and we still haven't cancelled his service. And while he's getting his broadband for free, Boso can half complain. You see, he can't move his telephone line till we shut off the broadband. He was on the phone with us for over an hour in total, as we made him speak to 4 different departments, Customer Service, Customer 'care' (we use that word loosely), Technical Support and our order status team. Well apparently, there was an admin error on the paperwork we sent to BT, and thanks to him we found out. So we're hoping to cancel his broadband after another week or so.

Does this story inspire you to want to work for us ? Do you enjoy making people's lives a living hell? We hope we have managed to convince you, that UK Online is committed to having the WORST customer service not just in the UK, but WORLDWIDE.

26.6.06

I don’t like football….I LOVE IT !!!

 

Wow, ever since the world cup started I've watched at least one football match EVERY SINGLE DAY. Since the 9th of June. It's been a wonderful festival of the beautiful game, and we've had some crackers over the last 2 weeks. Last night's match between Portugal and Holland was particulary interesting, the 4 red cards handed out is a world cup record !! Sadly, after tomorrow, I'll have to wait till Friday to get my next football fix. Why? What will I do on those dark nights, with no internet, no football? What? I'm going to start crying in a minute...........

Well, I had Friday as a day off, but it was anything but. The almost 2 hour drive from East London to Langley is very draining, and the week we move, I'll have to do that journey twice every single day !! I'll need a holiday at the end of it all, but.....er, no, I've virtually used up all my holidays this year, so that's not happening.

Anyway, we pick up the keys to the new flat on Saturday, and the move begins. I guess that means I have to start packing. Loads to do, so little time !!

How was everybody's weekend?

20.6.06

Oh dear

This morning: On my way out of the house, I grabbed a pack of juice from the fridge, and gulped some down. Juice spilt on my shirt, but I was running late, so I did a little wipe, and left. Left a nice light brown stain on the shirt.

This afternoon: Had noodles for lunch. Didn't realise how much the sauce was splashing on my shirt. Now, I have several tiny brown spots to go with the stain from this morning.

I'm going to sit at my desk all day today. I'm sure I look like a 2 year old, who's only just learned to eat....

19.6.06

Just another manic Monday….

Wow, I can't believe the weekend is over, it was so quick !! I really enjoyed this weekend though, I was in Chatham for a wedding on Saturday, where I managed to hook up with loads of old friends, and saw some people I hadn't seen for AGES. It was really fun, and at times, I wished the day wouldn't end. Chatham/Rochester is a really beautiful seaside town, and I have to say I would really like to visit there again !!

 This week, I haven't got too much planned. Waiting for the references to come through, so we can finally sign the lease on our new flat.  3 weeks to go till we move, I can't wait !!

18.6.06

User Review: Tom Tom Go 500

OK, it's been a while since I did anything gadget related, so I decided to do a review of my latest toy, the Tom Tom Go 500 Satellite Navigation System.

Tom TOm

In my last review (my iRiver H340 mp3 player) I found an article on MisticRiver where my opinion was insulted, and I was called a 'crack smoker' among other things, but all in all, the fan boy insulted me, called my review rubbish, even though he didn't make sense with his rebutalls. Unfortunately, the thread was closed, and I was unable to make my view clear, so I'll start like I started before.

I'm a natural critic. Everyone who knows me, knows I have a knack for picking out faults very quickly, but it doesn't mean I don't like something. Because I know myself, I will say this now. This review may come out as negative, but PLEASE read it to the end before you decide to insult my opinion. Thank you

TomTom: the review

I had known for a long time that I would need some sort of Satellite Navigation as soon as I got a car, as my entire knowledge of London is the underground map !! So I managed to print out a map from Google maps to my nearest Halfords store, and then used the TomTom to get home. OK, actually I can start the review there.

Halfords: The promise keepers?

I went to the Halfords store at Tottenham Hale shopping complex. Halfords promises you a free setup and demo of the product, so I figured why not. However, the guy who attended to me was one of the most unfriendly people I have ever met in my life, and when I asked about the free setup, he said they would set it up in the store, but not in my car. However, the latest Halfords TV ads also show a setup in your car, so I'm a bit angry with them, to be fair, I didn't need the setup, but a promise is a promise. All I got from the guy was an earful on how the kit was non-returnable. So, Halfords, I'm sorry, but you get two thumbs down from Boso.
TomTom: the journey home

So I keyed in my postcode, and decided to test the TomTom by using it to get home. First of all, it took me through a rather unfamiliar route, which I'm not so sure whether was the best way home. I proposely took a few wrong turns, and watched as it recalculated the way home. However, I was perplexed when I was told to take a right turn where there was a sign saying 'No right turn'. So I kept on going, and the route was recalculated, and I got home eventually. However, I put this down to the fact that the map was out of date, so I got home, and decided to try and update the maps.

TomTom: Update me if you can

The instructions seemed clear, connect to the website, and update the TomTom. I managed to update the software quite easily, but when I went to the URL to update the maps, I got some very confusing instructions. I had a 'code' which was valid till September 2006, but the page said I couldn't update my maps for free any more, that I had to buy 'at a discount' for about 80 euros. Thanks but no thanks. I find the TomTom website very good to look at, but difficult to find what you're looking for. I eventually managed to download Safety Camera locations for the UK, and get TomTom traffic on a 6 month trial period.

TomTom: Handsfree Traffic

I went for the TomTom after extensive research. I've been in 2 cars where Satellite Navigation was used, and both of them rated TomTom highly, although they both said it had it's drawbacks, but they wouldn't trade it in for anything else. I chose the TomTom Go 500 specifically, because I wanted to use the handsfree utility with my phone.

Well, the handsfree function works. However, I've found that I can hardly hear the other person speak, even when the TomTom is at max. volume. Also, the mic isn't loud enough as well, although I suspect you'll need to buy the external mic to use the handsfree properly.

As for TomTom traffic, it sounds like a great idea. However, I've only ever managed to connect to the Traffic service once, after trying a million times. And what did it do? Updated the traffic information on Friday evening, and used that to plan a trip home on Saturday that took me into a few too many side streets !! Needless to say, it's been turned off now.

Tom Tom: My new best friend
OK, in the last 2 weeks, TomTom has become a wonderful companion. So much so, I've personified it, I now refer to TomTom as a person in my family. All my friends seem a nit confused when I say stuff like "TomTom said I should go this way" or "TomTom doesn't agree with you". But for the most part, TomTom has allowed me to take trips I wouldn't have had the courage to make. I've been to Slough, Rochester, Thamesmead, Canada Water, and all I needed to do was to be armed with a postcode, or an address, and I'm practically there !!

I was particulary proud yesterday when I went to a friends wedding. After the wedding ceremony, everyone got in their cars to go to the reception venue. All the cars did a U turn, however, TomTom told me to keep going in the opposite direction. I was confused, but after a while, decided to go with TomTom. Along the way, the bride and grooms car drove past me, in the opposite direction. But TomTom told me the venue was just around the corner. I went with TomTom, and found the place soon enough. Imagine the smile on my face when the happy couple came in about 10 minutes later........

TomTom 1 Humans 0

TomTom: the verdict

When alls said and done, I haven't really used any other Sat. Nav product, so it's a bit hard to be objective. But as time has passed, I've become more and more comfortable with TomTom, and I can't see how anything could be better. TomTom traffic is a new service which I'm sure will get better with time, but for now, I'll not use it. However, I'm really happy with it, and I love the fact that I can sit in my car, and plot my route to anywhere in Europe, with confidence.

The guy in Halfords said "If you afford it, get a TomTom". And right now, I agree.

Internet still seems to be working….

Conversation on Wednesday

"Mr. Boso, your internet connection has been ceased."

"OK, so when will it be going off?"

 "It's off now."

"Oh, but the last time, it took about 3 weeks before you guys finally managed to switch it off."

"Well, it's off now"

Got home on Wednesday, internet was working. Worked on Thursday, Friday, Saturday and it's working today. I know they've cancelled the payment agreement, but I need to internet switched off, so I can get BT to disconnect the phone.......

Stupid UK Online punks !!

14.6.06

It has begun….

The process of moving home begins in earnest.

Sadly, the first thing is that my internet connection at home is now gone, so blogging and keeping up with all your blogs just became that much harder. Hopefully, I should be back online in a month or so.....

 Till then, I'll just do the best I can from work..

12.6.06

Latest Web Project

Check out my homepage !!

Worked on that all weekend. Also, check out the photogallery, and please sign the guestbook.

11.6.06

100 days to go…..

Till our little girl comes into this world !! Well, 100 days to the due date. Baby has started moving around, I felt it once, it's really exciting and scary all at the same time. I can't wait for the sleepless nights, the nappy changing, etc.

In other news, it seems we may have found a flat !! It's in Langley, near Slough, in a lovely cul-de-sac, quiet area, and we're both really pleased with it. Langley has a bit of a village feel, but is close enough to Slough and to London for 'city' stuff. Hopefully, I should be able to sort it all out early in the week, need to call the agent on Monday.

Also, I'm really getting into the world cup. A couple of great matches, Argentina v. Ivory Coast was a cracker, the Ivory Coast did Africa proud today, and made Argentina work very hard for the win. Also, kudos to Ecuador and Trinidad and Tobago, showing the world they're not just in town for a but of fun !! I will respectfully not comment on the England match.........

With regards to my grandmum's passing, thanks to all who sent messages of support. Planning for the funeral is well under way back home in Lagos, Nigeria and it's going to be in a couple of weeks.....

Have a great weekend ya'll

10.6.06

And I’ve moved again….

A lot has happened since I left this blog for pastures anew !!


Hey, my new blog is now at http://boso.me.uk .

8.6.06

Sad news

My grandmother died at 7am this morning. :(

7.6.06

You’re my one and only…..

From today, I will no longer be double blogging. It's the end of the road for my old blog, asI have chosen to concentrate all efforts on this one. It's a sad day for me, as I made a lot of friends at 20six, and I hope they continue to read my blog over here.

Anyway, since it's all over, let's talk about yesterday.....'the day of of the devil' or '06-06-06'. Someone thought it would be a good idea to release a remake of the movie 'Omen' yesterday, a movie that TERRIFIED me as a kid (I still haven't had to courage to watch it, and I don't think I ever will). Anyway, spare a thought for horror film fan Suzanne Cooper.

Suzanne gave birth yesterday, and named her baby Damien after the kid in the movie, but unlike the movie, her son was actually born on 06/06/06, the full number of the beast. But that's not where it ends. Suzzzane is 36, was in labour for 6 days, and gave birth at 6am (well, not strictly true 6.59am, but work with me), and the baby weighed in at a chilling 6lb 6oz.

Not I don't know about you, but that's spooky. I'd be keeping an eye on that little nipper if I was her......

The fat lady is singing……

All new posts will be on

http://boso.me.uk

Thank you all for reading, and I hope you continue to visit me at my new 'home'.

To be kept up to date with my blog (and any other blog for that matter), you can use RSS Bandit or any other RSS Reader for that matter, but this one is free, and pretty good. Just type in the URL and it will 'discover' the RSS feed, and as long as the program is running, let you when there is a new post.

Other web based RSS readers are available, like Bloglines or Google. So, it depends on what you prefer.

As much as I want to be part of making 20six the community it has always been, I have invested a lot of money and time into the new blog, and find that keeping two blogs is too much hard work. However, I promise to remain an active member of the 20six community, I'll always be around here, poking around your blogs, and I hope you guys will be kind enough to return the favour.

6.6.06

Hello World

I'm not sure if I like this new platform or not. While I'm not one to moan, I'm still trying to figure out what the benefits of this platform are. Yes, I know with HTML, you can design a very good looking site like what Sunshine did, but I'm not sure if I've got the time for that kind of 'job'. It took me almost a week to tweak my other blog to the way I liked it, and I had one expert web programmer at the other end of the phone for 3 hours !! After working hard on that blog, I'm not sure I can cope with doing it all over again here, just so I can continue double blogging.

To be fair, I was waiting for the platform change to make up my mind what to do, but I think I'll be leaving 20six now. The biggest attraction 20six had was the community, but I'm not sure this new platform does anything to encourage community. For starters, you don't see the 'freshly blogged' stuff, and nothing like the 'big debates'. And that's not even mentioning 'sweeties'.

So, it looks like my time at 20six has come to an end. I may play around here for a while, and see if I change my mind, but I think I'm gonna work on my new blog from now on.

Will post up the new blog address to confirm.

2.6.06

4 day week?

Well, this week, I've been really busy, too busy to blog, which believe it or not is actually a good thing. Work has picked up a bit, which is a major improvement !! You would think that a 4 day week meant 4 days of 'smooth sailing'. So what have I been up to this week? Well:

1. My wife has exams on Monday and Tuesday. I'm sure she'll do well, but I can tell she's a bit nervous.

2. We bought a car !! Picked up the car last night. It's an old Honda Accord, but it's in pretty good shape, and my first car in the UK. Now, I've got to sort out the insurance, find somewhere to service it, and then buy SATNAV into it, as my entire map of London is underground. Interesting times ahead. Anyone know anywhere that does good insurance for people with no 'no claims' (i.e. I've never insured a car before)? Or any place near East London that does good Honda service?

3. I got news from the audition. I MADE IT. Well, kinda. They aren't going to put me in a team (there are 4 teams at the moment), but they see that I have 'potential', and I'm going to be allowed to rehearse with the team, get singing lessons, and then be re-auditioned in 6 months time. And if they're happy with my progress, I'll be put in a team. But that's good news all the same, and the perfect way to round up what has been a hectic 4 day week.

Are we there yet?

The platform change hasn't happened? Will it ever happen?


Well, this week, I've been really busy, too busy to blog, which believe it or not is actually a good thing. Work has picked up a bit, which is a major improvement !! You would think that a 4 day week meant 4 days of 'smooth sailing'. So what have I been up to this week?  Well:


1. My wife has exams on Monday and Tuesday. I'm sure she'll do well, but I can tell she's a bit nervous.


2. We bought a car !! Picked up the car last night. It's an old Honda Accord, but it's in pretty good shape, and my first car in the UK. Now, I've got to sort out the insurance, find somewhere to service it, and then buy SATNAV into it, as my entire map of London is underground. Interesting times ahead.Anyone know anywhere that does good insurance for people with no ‘no claims’ (i.e. I’ve never insured a car before)? Or any place near East London that does good Honda service?


3. I got news from the audition. I MADE IT. Well, kinda. They aren't going to put me in a team (there are 4 teams at the moment), but they see that I have 'potential', and I'm going to be allowed to rehearse with the team, get singing lessons, and then be re-auditioned in 6 months time. And if they're happy with my progress, I'll be put in a team. But that's good news all the same, and the perfect way to round up what has been a hectic 4 day week.