4.7.05

You couldn’t make it up….

I've spent a lot of the last week or so 'on hold' while calling all sorts of call centres, trying to cancel contracts, change my address on various agreements, etc.

1. Anyway, UK online broadband may claim they have '24 hour technical support', but they didn't mention
that you'll be on hold for about 30 minutes. Anyway, trying to move the broadband to the new house has been hell, I've called twice, and been on hold for about a total of one hour. And lo and behold, both times, I spoke to exactly the same person. She even recognised my voice, which is scary !! Anyway, they are still 'processing' the 'cease order' and
will get back to me before the end of the week. Sadly, I can't move the BT line till the broadband service is stopped, so it's a bit of a vicious circle of frustration. Word of advice, UK Online may offer a super fast 8MB service, but I was happier with the customer service I was getting at my previous provider, Metronet.2. My number two gripe has been with NATWEST. I applied for a small loan to pay for my  wedding about a week ago. (25th of July) After the gruelling from the loan officer (which lasted over an hour) in order to make sure I could afford it, I was told "you'll receive some paperwork to sign, and once you return it, you'll have the money in your account in less than 24 hours.". Well, a week and a bit after, I still haven't received the said paperwork, and hence no money. This has put my plans to move flat into a state of near chaos. I've rung them 4 times, and each time the same response, "It will arrive soon, just be patient". I had a very good loan offer from GE capital bank, which promised a cheque the next day, but I wanted to be loyal to my bank. Stupid me.

So that's my life at the moment. So much to do, so little time.

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