27.7.05

UK Online is….

the most useless company in the world. And that is official.

When I signed up for their 8MB internet service, it was the fatest thing out there. Calling the 0800 number, I spoke to an 'advisor' in less than 2 minutes, who told me how to migrate from my current supplier to them, and it all went smoothly. Then they double charged me one month (I never got the money back).

When I was signing up, I mentioned that I might be moving house during the initial 12 month contract. "No problem" they said. "It's a straightforward process". It's been anything but !!

First of all, I needed them to cease the service on my old phone line, so BT could transfer the account. It took them 3 weeks to do this, after several phone calls to customer service, and being placed on hold for an average of 20 minutes at a time. Throughout the entire process, they never contacted me to say how things were going, I had to call them each time, go on hold FOREVER, and then find out what was going on.

I've been in the new house a week, and no broadband. I called them yesterday, and was told that even though they had all the necessary details, no one had bothered to provision the service on the new phone. I called again today, and it's just the same, and no one can tell me what is going on, all I got was that I will be told something when they find out.

If they dare bill me next week for next month....If they dare..............

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